Because products purchased from our online store are perishable, all sales are final. Instances that involve damaged, spoiled, or undelivered products will be handled on a case by case basis. In these cases please call 701 775-9671. Red Pepper will make every reasonable effort to correct and/or resolve any errors made in the fulfillment of orders. Red Pepper will also assist customers in filing claims in instances when the parcel delivery service is at fault. Red Pepper is not responsible for products and/or packages once they leave our possession.